Privacy Policy

Last updated: September 25, 2025

At Ohara, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nutrition facts application for packaged products.

Information We Collect

Personal Information

  • Account Information: Email address and basic profile information when you create an account
  • Usage Data: Information about how you interact with our app, including products scanned and features used

Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Analytics Data: App performance, crash reports, and usage patterns to improve our services

Product Scanning Data

  • Barcode Data: Barcode information from packaged products you scan
  • Product Information: Nutrition facts and ingredient data from scanned packaged products

AI Chat Data

  • Chat Messages: Questions and messages you send to our Ohara AI chat feature
  • Chat Responses: AI-generated responses provided to you through the chat feature

How We Use Your Information

We use the collected information to:

  • Provide Services: Display nutrition facts and ingredient information for packaged products
  • AI Chat Services: Process your messages and questions through our Ohara AI chat feature using Large Language Models (LLMs)
  • Account Management: Maintain your account and provide customer support
  • Communication: Send important updates and notifications (with your consent)
  • Safety and Security: Protect against fraud, abuse, and security threats
  • Legal Compliance: Comply with applicable laws and regulations in India and other jurisdictions

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share information when you explicitly agree to such sharing.

Service Providers

We work with trusted third-party service providers who help us operate our app:

  • Cloud Storage: Secure storage of your data and app functionality
  • Analytics Services: Understanding app usage and improving user experience
  • Product Database: Access to nutrition information for packaged products
  • AI/LLM Services: Large Language Model providers that power our Ohara AI chat functionality

Legal Requirements

We may disclose information if required by law or in response to valid legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement robust security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls limit who can view your information
  • Regular Audits: Regular security assessments and updates to our systems
  • Compliance: Adherence to industry-standard security practices

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request access to your personal information
  • Request a copy of your data in a portable format

Correction and Updates

  • Update or correct inaccurate personal information
  • Modify your account settings and preferences

Deletion

  • Request deletion of your personal information
  • Delete your account and associated data

Opt-Out Rights

  • Unsubscribe from promotional communications
  • Disable certain data collection features
  • Withdraw consent for optional data processing

Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations in India and other applicable jurisdictions
  • Resolve disputes and enforce agreements
  • Improve our services

When you delete your account, we will delete or anonymize your personal information within 30 days.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete that information immediately.

International Data Transfers

If you are located outside India, please note that we may transfer your information to and process it in India and other countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links and Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy in the app
  • Sending you an email notification
  • Providing an in-app notification

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Regional Privacy Rights

Indian Residents

If you are an Indian resident, you have rights under applicable Indian data protection laws, including the right to access, correct, and delete your personal information.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, sold, or disclosed.

European Union Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with a supervisory authority.

This Privacy Policy is effective as of the last updated date shown above and applies to all users of the Ohara app and services.